Options Glazing Ltd – Terms and Conditions for the sale of Goods & the Supply of Services

1. INTERPRETATION

1.1   The definitions in this clause apply to these terms;

Force Majeure Event; Shall have the meaning set out in Clause 9

Goods; The goods and materials to be installed and/or supplied as part of the Services

Order; Your Order for the Services

Order Confirmation; Shall have the meaning set out in Clause 2.4.1

Price; The Price stated in the Order that is payable for the Services

Property; The Property where the Services are required to be undertaken

Services; The Services that We are providing to You as set out in the Order

Terms; the terms and conditions set out in this document.

We / Us / Our: Options Glazing Ltd, Units 3-4 Chalk Lane, Snetterton Business Park, Norfolk, NR16 2JZ

Writing or Written; includes faxes and emails

You; You the person, firm or Company who agrees to purchase the Goods and/or Services from Us.

1.2   Headings do not affect the interpretation of these Terms.

 

2. BASIS OF SALE
   • (1) We consider these Terms, Our quote in respect of the Services, and the Order, to set out the whole agreement between You and Us for the supply of the Services.

(2) Please check that the details in these Terms and Conditions are complete and accurate before You commit Yourself to the contract. If You think that there is a mistake, please make sure that You ask Us to confirm any changes in writing, as We only accept responsibility for statements and representations made in writing by Our authorised employees and agents. Any advice or recommendation given by Us or Our employees or agents which is not confirmed in writing by Us is followed or actioned entirely at Your own risk.

(3) You are responsible for the accuracy of the terms of the Order and for providing Us with any information required for Us to undertake the Services. We strongly recommend that You utilise Our professional in-house installation service, and that You allow one of Our Company surveyors to measure all specifications prior to commencement of manufacture of the Goods. We do not accept liability for any fault caused by any error or omission by You having undertaken installation Yourself or through a third party, and You will be liable for any costs arising from You having provided Us with incorrect measurements or specifications for the Services. Unless otherwise specified in writing by Us, We are not responsible for ensuring that the Goods and Services are in accordance with any Building Regulations, or comply with Planning Permission stipulations.

(4) Please ensure that You read and understand these Terms before You submit the Order, because You will be bound by the Terms once a contract comes into existence between us, in accordance with clause 2.4

• Any samples, drawings or advertising We issue, or content on Our website, and any descriptions or illustrations contained in Our brochures and on Our website, are issued or published solely to provide You with an approximate idea of the Goods and Services they describe. They do not form part of the Contract between You and Us for the supply of the Services.
• If any of these Terms are inconsistent with any term of the Order, the Order shall prevail.
• These Terms shall become binding on You and Us when;

(1) We issue You with a written Order Confirmation, following Your acceptance of these Terms and Our quote in relation to the Services; or

• We receive payment from You of a deposit, in accordance with clause 7.6; or
• We notify You that We are able to provide the Services

Whichever is the earlier, at which point a Contract shall come into existence between us.

• Any quotation for the Services is given on the basis that a binding Contract shall only come into existence in accordance with clause 2.4. A quotation from Us shall be valid for a period of 30 calendar days from the date of issue, unless We notify You in writing that We have withdrawn it during this period.
• We shall assign an order number to the Order and inform You of it in the Order Confirmation. Please quote the order number in all subsequent correspondence with Us relating to this Order. Where You are entering into this agreement as a domestic and private customer, You may within 14 calendar days of placing an Order, amend or cancel this Order by providing Us with written notice. If You amend or cancel this Order, then subject to clause 7.6 Your liability to Us shall be limited to payment to Us of all costs We reasonable incur in fulfilling the Order until We receive Your amendment or cancellation. However, when the amendment or cancellation is due to Our failure to comply with these Terms, You shall have no liability to Us for it. Where this agreement is entered into on a business to business basis, We reserve Our right to claim loss of profits resulting from any cancellation from You.
• We have the right to revise and amend these Terms from time to time to reflect changes in market conditions affecting Our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in Our system’s capabilities. You will be subject to the policies and terms in force at the time that You order the Services from Us, unless any change to those policies of these Terms is required by law or government or regulatory authority in which case it will apply to orders You have previously placed that We have not yet fulfilled.

 

3     QUALITY OF SERVICES

3.1   You must provide Us, in sufficient time, with any information and instructions relating to the Services that is, or are necessary to enable Us to provide the Services in accordance with these Terms.

3.2   If You do not, or You provide Us with incomplete, incorrect, or inaccurate information or instructions, We may cancel the Order by giving You written notice, or We may make an additional charge of a reasonable sum to cover extra work that is required.

3.3   Where You are entering into this Agreement as a consumer, We only supply the Services for private and domestic use, and You agree not to use the Services for any commercial purpose.

3.4   We make no representation in respect of the source of origin or production of the Goods.

3.5   The following warranties are given by Us in respect of the Goods installed as part of Our Services;

(1) Aluminium and uPVC frames are guaranteed against distortion and joint failure for 10 years from the date of delivery

(2) Glass sealed units are guaranteed against failure of hermetic seals (i.e. misting between panes) for 10 years from the date of delivery, when installed into aluminium or uPVC frames. This guarantee is limited to 5 years from the date of delivery when glass is installed into timber frames. This guarantee does not cover any glass breakage after delivery or installation.

(3) Excluding cosmetic deterioration due to normal wear and tear; locking mechanisms, hinges and other moving parts are guaranteed for 1 year from the date of delivery.

(4) Wooden door frames and panels are guaranteed against warping for 5 years from the date of delivery.

(5) In-glazed blinds are guaranteed against defects for a period or 5 years from the date of delivery. External components (i.e. the blind cord mechanisms) are guaranteed for a period of 1 year from the date of delivery.

(6) Electric and battery operated In-glazed blinds, and any electrical actuators and sensors are guaranteed for 1 year from the date of delivery.

3.6   Where Our Services include Installation of the Goods, We warrant the following;

(1) We will replace, or repair (at Our option) any faulty components and moving parts, and will remedy labour faults caused by Us, for a period of 5 years from the date of installation.

(2) For a further 5 years, We will rectify any moving parts or labour issues subject to a call out fee charged at Our current rates (details of which are available on enquiry)

3.7   The warranties identified at clauses 3.5 and 3.6 are given subject to the following;

(1) You must have paid the Price in full;

(2) In relation to those warranties at clauses 3.5.1, 3.5.2 & 3.6, the Goods must have been installed by Us;

(3) In relation to all other warranties, the Goods must have been installed either by Us, or by a professional installation company, in accordance with the manufacturer’s instructions;

(4) You must have used and maintained the Goods in accordance with the manufacturer’s instructions;

(5) You must have completed and returned any policy registration form or other policy document provided by Us;

(6) We shall have no liability for any defect in the Goods arising from any drawing, design or specification supplied by You; and

(7) We shall have no liability for any minor imperfection or cosmetic deterioration caused by normal wear and tear or environmental factors.

(8) We do not warrant that any frames or other materials removed from openings prior to Our installation, will be suitable for any purpose thereafter.

(9) We shall have no liability for any structural defects existing at the Property, that would not have been apparent at the Survey, and become apparent as a result of the Supply of the Goods or during performance of the Services.

(10) Where Goods are installed using fixing straps, any remedial work required under Our Warranty does not include making good to internal plaster or external render

3.8   The warranties given under clauses 3.5 and 3.6 are subject to a 10-year insurance-backed guarantee through IWA Insurance Providers, subject to clause 3.7, up to a maximum Contract value of £250,000

3.9   All warranty claims should be notified to Us in writing at the address shown at clause 1.1. Such notice should be given promptly and in any event within 14 days of the claim becoming apparent.

3.10 The above warranties are in addition to Your legal rights in relation to Services which are not carried out with reasonable skill and care, or which otherwise do not conform with these Terms. Where You are entering into this agreement as a domestic and private customer, advice about Your legal rights is available from Your local Citizen’s Advice Bureau or Trading Standards Office.

3.11 These Terms apply to any replacement Services We supply to You in the unlikely event that the original Services do not conform to these Terms.

3.12 You acknowledge that the supply of the Goods and performance of the Services shall reflect the following;

(1) All glass will conform to the current relevant regulations and standards. Any dispute regarding an imperfection or clarity shall be governed by the standard issued by the Glass and Glazing Federation (a copy is available from Us on request).

(2) Material finishes between aluminium, plastics, sealants, gaskets and glass may vary and some visual differences may be noticeable due to differing properties of these materials. Some visual change may occur over time, with exposure to sun and weather. Some small marks or faults may be evident. We shall not be responsible for matching existing colours, or for natural variations in colour and finish which occur over time.

(3) Timber is a natural product, and there will be variations in the finished surface colour and grain. We provide no warranty in respect of a request from You to leave any timber untreated.

(4) Pressings (trims) cannot exceed 3000mm in length. Where longer pressings are required, We will provide a pressing cover joiner(s) and We reserve the right to determine the position of any joiner(s) required, unless otherwise agreed in Writing.

(5) We do not warrant the air or water tightness of any products using a low level threshold with brush seals.

(6) We do not warrant or accept liability for vertical or horizontal sightlines of frames not aligning with any other sightlines, unless specified by You and agreed by Us in the Order Confirmation.

3.13  Our warranty is fully transferrable in the event that the ownership of the Property where the Goods are installed changes. You must notify Us within 14 days of any transfer of ownership, with the name, address and contact information of the new holder of the warranty.

 

4. PROVISION OF SERVICES
   • We will use all reasonable endeavours to perform the Services on the estimated dates set out in the Order. Dates and times quoted for delivery and/or installation of the Goods are estimates only, and time for completion of the Services is not of the essence. We shall be entitled to deliver the Goods in installments of any size, and will endeavor to make these dates as close together as possible.
   • We will make every effort to complete the Services in accordance with the dates identified in the Order, but there may be delays due to circumstances beyond Our control. In this case We will complete the Services as soon as reasonably possible. In the event of a delay, We will agree with You in advance a date for commencement of the Services.
   • We may have to suspend the Services if We have to deal with technical problems, or to make improvements to the Services. We will let You know in advance where this occurs, unless the problem is urgent or an emergency.
   • It is Your responsibility to arrange and pay for adequate parking for Our vehicles at the Property, and for permission to access adjoining premises if required. You will be responsible for payment of Our reasonable costs arising from any failure by You to comply with this requirement, including storage costs and further delivery charges in the event that it is necessary for delivery to be re-arranged to take place on an alternative date.
   • Where the Services are for the supply only of Goods, You must ensure that there are at least 2 people present at the property who are able to accept delivery of the Goods and to unload these from Our delivery vehicles. Drivers of Our delivery vehicles are not insured to unload the Goods. You accept all risk associated with the unloading of the Goods.
   • If You fail to take delivery of the Goods or fail to give Us adequate instructions at the time stated for the Services to be undertaken, You will be liable for Our reasonable costs incurred as a result. This includes storage costs in respect of the Goods, and also further delivery charges which We may seek to raise.
   • Where the Services are for the supply only of Goods, then, if it is agreed that You will collect the Goods, You shall be responsible for the size, weight and positioning of any load on Your vehicle, and shall fully indemnify Us for any claims of actions arising therefrom. You accept all liability for any damage arising from You collecting the Goods Yourself or through a third party appointed by You.
   • You must notify Us of any claim for short delivery and/or damage to the Goods within 7 days of delivery and confirm such claims in writing to Us, and shall, upon request, provide documentary evidence such as photographs showing the damage alleged. All Services are deemed to have been adequately completed if such notice is not received within this period.
   • You are responsible for ensuring adequate conditions are provided at the property to enable the Services to be undertaken and to ensure that either You, or someone on Your behalf, is present on site to meet Our installation team and give instructions including details as to the finished floor level and to inspect the finished installation.
   • You are responsible for ensuring that the supporting structure(s) is capable of supporting the weight of the Goods (where applicable) and that the structure will not suffer excessive deflection under loading. We shall not be responsible for any structural defect or additional work that becomes apparent during or after installation of the Goods and/or performance of the Services. We shall be entitled to stop or delay the Services and/or cancel the contract and/or alter the Price to take into account additional work required. You shall be obliged to pay Our reasonable costs in respect of any delay or further visit to the Property, in accordance with clause 4.11.

You shall prepare a clear opening to the required dimensions (plus or minus 3millimetres), with suitable upper and lower mounting surfaces. All fixing surfaces are to be straight and level or plumb, and true square to facilitate provision of the Services.

• One visit to the property is allocated to carry out the installation of the Goods. If further visits are required due to Your fault or Your failure to comply with these Terms, in particular Clause 4.10, then We will seek to agree a reasonable additional charge for this with You. Where We are unable to reach agreement, We will impose a reasonable additional charge which will include travel, accommodation (if necessary) expenses and labour costs.
• You allow Us to use Your Property to store materials and equipment during the course of provision of the Services, and where necessary provide space for a waste disposal skip. Where mains water and electricity are available, You will enable Us to use these supplies to enable the Services to be completed. Unless otherwise agreed in Writing, You shall be responsible for sourcing, at Your expense, any equipment required for Us to perform the Services, including but not limited to lifting equipment and scaffolding.
• We are not responsible for making good and decorating required by You after completion of the Services. This includes brick work, block work, mortar, concrete, cement, plaster, tiling, lead flashings, floorings and internal painting and decorating.
• Where We have to delay performance of the Services as a result of any delay by You or a third party, or for example, adverse weather conditions, We shall not be liable for Your costs in respect of these delays.

 

5     DEFECTIVE SERVICES

5.1   In the unlikely event that the Services do not conform to these Terms, please let Us know as soon as possible after We have carried them out. We will (at Our option);

(1)  provide You with a full or partial refund, depending on what is reasonable and/or appropriate in the circumstances; or

(2)  re-perform the Services

5.2   These terms will apply to any replacement Services We supply to You.

 

6     INTELLECTUAL PROPERTY RIGHTS

6.1   The copyright, design right and all other intellectual property rights in any materials and other documents or items that We prepare or produce for You in conjunction with the Services will belong to us absolutely.

6.2   Where You are entering into this Agreement as a consumer, You may not use the materials or other items detailed in clause 6.1 for any other purpose.

 

7     PRICE AND PAYMENT

7.1   The Price of the Services will be as set out in the quotation We provided to You (subject to clause 2.5)

7.2   Quoted prices on Our Quotation and Contract documents are exclusive of VAT, delivery and installation costs, unless otherwise stated. You will be liable to pay VAT in respect of the Services at the rate dictated by HM Revenue & Customs at the date of Your Order being entered into.

7.3   Additional charges for the provision of the Services, which in Our sole discretion, are required as a result of Your instructions or lack of instructions, or due to any other cause attributed to You, will be payable by You. If We visit the Property at a pre-arranged Date and Time, to perform the Services (or part of the Services), and this cannot be completed, or You have not complied with requirements of clause 4.10,  You will be required to pay Our reasonable costs. We will endeavor to notify You of these additional charges as soon as possible after the event(s) giving rise to Your liability to pay them.

7.4   Deliveries made or work undertaken at Your request on public holidays and/or outside normal working hours, being 7:00am – 5:00pm Monday-Friday, will be subject to additional charges. Information regarding these additional charges can be obtained from us on request.

7.5   We reserve the right to change the Price, by giving You notice at any time before delivery, to reflect any increase in the cost to Us of the Services due to matters beyond Our control, including, without limitation, changes in exchange rates, alteration of duties and increases in the costs of materials. You may cancel the Order within 7 days of receiving such notice. If You cancel this Order, Your liability to Us shall be limited to payment to Us of all costs We reasonably incur in fulfilling the Order until We receive Your cancellation. In the case of bespoke goods, You will be liable to pay the full wasted cost of the Goods.

7.6   Payment is due in accordance with the following;

• Where the Services are for the supply and installation of Goods, a non-refundable deposit of 30% of the Price is payable upon the Order being placed, prior to the manufacture of the goods. 60% is required, in cleared funds, not less than 7 days prior to installation, and 10% of the Price is payable on completion of the Services
• Where the Services are for the supply only of Goods, then in the case of Goods sourced from within the UK, a non-refundable deposit of 30% of the Price is payable on placing Your Order, and 70% is required, in cleared funds, 7 days prior to delivery. Where Goods are imported from abroad, a non-refundable deposit of 50% of the Price is payable on placing Your Order, and 50% is required, in cleared funds, 7 days prior to delivery.
  • You shall pay for the Goods in cash, cheque or Banker’s Draft, payable to Options Glazing Ltd. A Debit/Credit card payment facility is available, and is subject to a surcharge at Our current rate. Details of such rates are available from Us on request.
  • The Price shall not include the cost of removing dangerous material (e.g. asbestos) of which We become aware during performance of the Services, which We could not have reasonably been aware of at the time of quotation. In this event, We may Sub-contract additional works to a Third Party, and Our costs will be added to the Price. If You prefer, You may employ Your own experts directly and You will be responsible for their costs.
  • If You do not make any payment due to Us by the due date for payment (as set out in clause 7.6), We may charge interest to You on the overdue amount at the rate of 8% a year above the base rate of The Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment, You must pay Us interest together with the overdue amount.
  • Without limiting and other remedies or rights that We may have, if You do not pay Us on time, We may cancel of suspend Our performance of the Services or any other outstanding Order until You have paid the outstanding amounts.
  • Clauses 7.9 and 7.10 shall not apply for the period of the dispute if You dispute the payment owing in good faith and let Us know promptly after You have received the invoice that You dispute it.
  • Any payment withheld shall be correctly proportional to the degree of Services that have not been performed in accordance with these Terms
  • You will be liable to pay all legal costs and expenses incurred by Us in seeking to recover outstanding payment(s) from You.
  • Any Payment(s) of or contributing to the Price, from anyone other than You, or any correspondence in respect of the Goods or Services, with anyone other than You, shall not be deemed to create a separate or collateral Contract, nor shall they vary the Contract or these Terms.

 

• LIMITATION OF LIBILITY

8.1   If either of Us fails to comply with these Terms, neither of Us shall be responsible for any losses that the other suffers as a result, except for those losses which You could reasonably foresee would result directly from the failure to comply with these Terms at the time We entered into this agreement with one another, in which case Our liability to You will be subject to a cap of £50,000

8.2   Where You are entering into this Agreement as a consumer, You agree not to use the Services for any commercial, business, or re-sale purpose

8.3   We have no liability to You for any loss of profit, loss of business, business interruption, or loss of business opportunity.

8.4   We will make good any damage caused by Us in the course of installation or performance of the Services at Your Property (excluding painting or re-decoration). However, We are not responsible for the cost of repairing any pre-existing faults or damage to Your Property that We discover in the course of performing the Services.

8.5   This clause does not exclude or limit in any way Our liability for;

(1) Death or personal injury caused by Our negligence, or;

(2) Fraud or fraudulent misrepresentation; or

(3) any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or

(4) Losses for which part it is prohibited by section 7 of the Consumer Protection Act 1987 to limit liability.

 

9     EVENTS OUTSIDE OUR CONTROL

9.1   We will not be liable or responsible for any failure to perform, or delay in performance of, and of Our obligations under these Terms that is caused by events outside Our reasonable control (Force Majeure Event).

9.2   A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond Our reasonable control and includes, in particular (without limitation), the following;

(1) strikes, lock out or other industrial action.

(2) civil commotion, riot, invasion, terrorist attack, war (whether declared or not) or threat or preparation for war; or

(3) fire, explosion, storm, flood, earthquake, subsidence or other natural disaster; or

(4) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; or

(5) impossibility of the use of public or private telecommunication networks.

9.3   Our obligations under these Terms are suspended for the period that the Force Majeure Event continues, and We will extend the time to perform these obligations for the duration of that period. We will take reasonable steps to bring the Force Majeure Event to a close, of to find a solution by which Our obligations under these Terms can be performed despite the Force Majeure Event.

 

• TERMINATION
  • As regards any installation or surveying services that We agree to provide as part of Our Services, You may not cancel an Order for such Services if We have already, with Your agreement, performed those Services. You can cancel an Order where We have begun performance of Services, and You must pay Us for the proportion of Services already carried out, and for any additional costs incurred by Us to the date of cancellation.
  • Where the Services involve the installation and/or supply of Goods that are made to measure to suit the specific dimensions and requirements of Your Property, You may cancel the contract within 14 days from the day on which you agreed the contract, without giving any reason. In the event that You terminate this Order after manufacture of those Goods has commenced, You will be liable to pay Us the full value of the Goods, as well as Our reasonable costs incurred up to the date of termination being received. We will reimburse to You all payments received from You, excluding the cost of bespoke products named in the Order. To exercise the right to cancel, you must inform Us by a clear statement, (e.g. a letter sent by post, fax or email). We will reimburse You without undue delay and not later than (a) 14 days after the Goods are received back from You, or (b) if there were no Goods supplied, 14 days after the day on which We were informed of Your decision to cancel. We will make the reimbursement using the same means of payment which You used for the initial transaction, unless you have expressly agreed otherwise.
  • Where the Services involve the supply of Goods that are standard in dimension and are not produced subject to the specific dimensions of Your Property, and You have bought the Goods under a distance contract (as defined in the Consumer Protection (Distance Selling) Regulations 2000), You may cancel the Order for up to 14 calendar days, beginning the day after You receive the Goods. You will be liable to pay us Our reasonable costs incurred up to the date of notice of termination being received.
  • In the event that You terminate this Order in accordance with clause 10.3 after delivery of the Goods to Your Property You must return the Goods to the address identified at clause 1.1 as soon as is reasonably practicable and at Your own cost. You must keep the Goods in the condition in which they were delivered.
  • In the event that any Surveyor’s report proves unsatisfactory, or if We receive unsatisfactory credit references for You, We may cancel the Order by informing You in Writing. You will be refunded (without interest), less Our reasonable costs incurred during the provision of the Services to the date of cancellation.
  • Termination will not affect either party’s outstanding rights or duties, including Our right to recover from You any sum owing to Us under these Terms.
  • Where We cancel this Contract, otherwise than provided in these Terms, We must pay You any foreseeable losses or costs that You suffer as a result of this cancellation.

 

11    ASSIGNMENT

You may not transfer any of Your rights of obligations under these Terms to another person without Our prior written consent, which We will not withhold unreasonably. We can transfer all or any of Our rights and obligations under these Terms to another organization, but this will not affect Your rights under these Terms. Where You wish to transfer any of the warranties referred to at clauses 3.5 and 3.6 to a subsequent owner of Your Property, this will be subject to a charge of £150, or 5% of Your original Net Contract Price, plus VAT, whichever is greater. This charge will include Us inspecting and performing a routine service of the Goods.

 

• NOTICES

All notices sent by You to Us must be sent to Us at the address identified at clause 1.1 and/or the email address that is identified to You in the Order Confirmation. We may give notice to You at either the e-mail or postal address that You provide to Us in the Order. Notice will be deemed received and properly service 24 hours after the e-mail is sent, or 3 working days after the date of posting of any letter. In providing the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post, and in the case of an e-mail, that the e-mail was sent to the specified e-mail address of the addressee.

 

• DATA PROTECTION

13.1 We will only use the personal information that You provide Us with to provide the Services, or inform You about similar Services which We provide, unless You tell Us that You do not want to receive this information.

13.2 You acknowledge and agree that We may pass Your details to credit reference agencies.

 

• TITLE AND RISK
  • As soon as We have delivered the Goods You will be responsible for them. If You delay a delivery, Our responsibility for everything other than damage due to Our negligence will end on the date We agree to deliver the Goods to You.
  • We retain Title to all Goods until they are paid for in full by You, and until such time as Title of the Goods passes to You, We shall be entitled at any time to require You to deliver the Goods to Us.

 

• GENERAL
  • We may perform any part of Our Services through a third party (including Our Employees, Agents or Sub-Contractors) and this is deemed to be Our Act provided that the third party is approved by Us.
  • If any court or competent authority decides that any provisions of these Terms are invalid, unlawful, or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.
  • If We fail, at any time while these Terms are in force, to insist that You perform any of Your obligations under these Terms, or if we do not exercise any of Our rights or remedies under these Terms, that will not mean that We have waived such rights or remedies, and will not mean that You do not have to comply with those obligations. If We do waive a default by You, that will not mean that We will automatically waive any subsequent default by You. No waiver by Us of any of these Terms shall be effective unless We expressly say that it is a waiver and We will tell You so in writing.
  • A person who is not party to these Terms shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.
  • These Terms shall be governed by English law and You and We both agree to the non-exclusive jurisdiction of the English courts.
  • Nothing in these Terms shall affect Your statutory rights.

 

• DISPUTES

In the event of any dispute arising either during the course of or subsequent to completion of the Services, You will not be entitled to withhold payment in excess of the amount representing the reasonable cost of the work required to rectify or replace and allegedly defective works which are the subject of the dispute.

 

Issue date 25^th April 2018